From the 1st of December we will no longer be taking prescription requests over the phone - please see the prescriptions tab above to see other ways of ordering.


*****Walk thru clinics on Saturday 12th Dec , 9am - 3.30pm Sighthill Health Centre, Pennywell All Care Centre , Leith Community Treatment Centre, Craigmillar Medical Centre and Gracemount Medical


*****Drive thru site for the whole city on both Friday 11th December and Saturday 12th December at the Younger Building, Edinburgh Park (beside the Gyle), 9am - 3.30pm


Timeslots related to surname as per below:


09:00am – 11:00am A-G

11.30am – 01.30pm H-O

02:00pm – 03:30pm P-Z


Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

DNA(Did Not Attend) Policy 

Every year we lose thousands of appointments beacuse patients do not attend booked appointments.  This makes the service more difficult to run.  We are happy to receive cancellations up to 2 hours before your appointment time and we can usually fill the appointment with someone on our appointment waiting list.  As a result we have a robust DNA policy which we adhere to strictly.  Please click on the link to see this policy.  DNA Policy

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.



Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

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