Consultations are by appointment between 08:20 to 10:30 and 14:00 to 17:30 Monday to Friday and on Wednesday evening from 18:00 – 20:00.
The appointment system is organised to minimise your waiting time but whilst we try to see you at the appointed time some patients problems take longer than the time allocated so please be patient if there is some delay.
We recommend when possible that you try to see the same doctor, as this enables us to get to know one another. If you are returning for a planned review appointment please book your appointment at least one or two weeks in advance and specify the doctor you normally see.
If you have an urgent problem, you will be able to see a doctor that day but it may not be your usual doctor. Urgent appointments are mainly intended for new problems that have recently arisen and you feel you need to be seen urgently. These appointments are shorter and we will only have time to deal with your urgent problem. You may be asked to come back for a routine appointment if the problem is not thought to be appropriately urgent.
Online Appointment Booking
This is currently only available for doctor appointments.
In order to do this you must first ask at reception to be registered for the service and receive a printout giving you all the details you will need to register. It is only possible to do this in person and you cannot do this on behalf of someone else unless they attend with you.
After obtaining the printout click on the link at the top of this page and create your account. Keep a record of your Access ID, password and our practice number and this is all you will need to access the secure site again from any computer anywhere.
As time goes on this online area will increase in functionality eventually allowing you to view your entire medical record.
A duty doctor is available each day to deal with any urgent problems on the telephone. If your problem is not urgent and you wish to speak to a specific doctor the receptionist will be happy to take a message and pass it on to the doctor but it may take some time for the doctor to respond.
Please always try to let us know if you are unable to keep an appointment, since even with half an hour's notice we will usually be able to use the time allocated to you for another patient. Please see our DNA (Did Not Attend) Appointment Policy for your information. DNA POLICY. If you use our text messaging service and have received a text reminder you can cancel your appointment by replying - cancel.
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00am.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. They may phone before visiting to obtain more details.
In most cases sick children can be brought safely to the surgery, but if you are in doubt as to whether this is appropriate, please ask for advice.
Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.
Evidence that you are sick
If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).
It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.
You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.
Statement of Fitness for Work - ’Fit Note'
The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.
For more information see the DirectGov website (where this information was sourced)
Teaching and Training
We are proud to be a well-established training practice, helping qualified doctors, complete the stages of their GP training before they embark on fully independant practice. At times consultations, with your permission, may be videoed to help their education and assessment.
Medical Students may also accompany the Doctors and Nurses as part of their education. However, the patient's privacy always has priority and the students will leave if you are not happy for them to sit in during consultations.
We believe that achieving and maintaining training practice status enhances the quality of the medical care that we provide at the practice. It also enables patients to see a wider range of clinicians whilst allowing the surgery to benefit from the fresh ideas and approaches brought by young enthusiastic doctos.